RoboForex Contact Us
Contact Methods Overview
RoboForex provides multiple communication channels for traders in South Africa. Our support team operates continuously throughout the trading week. Communication options include telephone, email, and online chat services. Support specialists process requests in order of arrival. Response times depend on inquiry complexity and current request volume.| Contact Method | Available Hours | Response Time | Languages |
| Phone Support | 24/7 | Immediate | English |
| Live Chat | 24/7 | Under 1 minute | English |
| Email Support | 24/7 | Within 24 hours | English |
| Callback Request | Trading hours | Same day | English |
| Social Media | Business hours | Within 2 hours | English |
Primary Contact Information
The main contact phone number for South African traders is +593 964 256 286. Email communication processes through [email protected]. Live chat activates through the website contact section. Social media channels maintain regular monitoring during business hours. Regional representatives provide local support options.Emergency Contact Procedures
Trading emergencies receive priority response through dedicated channels. Platform technical issues route to specialized support teams. Account security concerns receive immediate attention. Emergency contacts remain available during non-trading hours. Verification procedures protect account access during emergencies.Payment Support Services
Payment department processes deposit and withdrawal inquiries. Transaction verification maintains payment security standards. Payment method selection receives guided assistance. Processing time inquiries receive accurate estimates. Payment documentation requirements receive detailed explanation.
Payment support features:
- Transaction verification
- Processing time updates
- Method selection guidance
- Documentation assistance
- Fee structure explanation
Security Support Procedures
Security department maintains account protection standards. Two-factor authentication receives implementation support. Password reset procedures follow security protocols. Account access issues receive immediate attention. Suspicious activity reports undergo thorough investigation.
Documentation Support
Document submission receives guided assistance through support channels. Verification requirements receive detailed explanation. Document format standards maintain clear guidelines. Processing status updates provide regular information. Additional documentation requests receive prompt notification.
Account Management Support
Account managers assist with trading account operations. Technical support resolves platform-related questions. Financial department handles payment processing inquiries. Compliance team manages verification procedures. Support documentation maintains detailed resolution procedures.
Primary support areas:
- Account verification assistance
- Trading platform guidance
- Payment processing support
- Technical issue resolution
- Security concern management
Trading Platform Support
Platform support covers MetaTrader 4 and MetaTrader 5 operations. R StocksTrader platform receives dedicated technical assistance. Mobile trading applications maintain separate support channels. Platform updates receive detailed implementation guidance. Connection issues receive priority resolution.
Technical Support Services
Technical support addresses platform functionality questions. Connection problems receive systematic troubleshooting approaches. Installation assistance covers all trading platforms. Configuration support ensures optimal platform operation. Update procedures receive step-by-step guidance.
Verification Support
Verification procedures receive step-by-step guidance. Document requirements match regulatory standards. Processing timeframes receive regular updates. Additional information requests maintain clear explanations. Verification status checks provide current information.
Language Support Options
English language support maintains continuous availability. Translation services assist with documentation requirements. Language preferences receive account notation. Communication clarity maintains priority status. Regional language support expands regularly.
Support channels maintain:
- Clear communication standards
- Translation assistance
- Documentation guidance
- Regional language options
- Communication preferences
Business Hours Operation
Support services operate continuously during trading hours. Weekend support maintains reduced operation levels. Holiday schedules receive advance notification. Time zone differences receive consideration. Response times adjust during peak periods.
Operational hours table:
Service | Weekday Hours | Weekend Hours |
Trading Support | 24/5 | Limited |
Technical Support | 24/7 | 24/7 |
Payment Support | Trading hours | Closed |
Contact Verification Process
Contact verification maintains account security standards. Communication channels require authentication procedures. Account access follows security protocols. Contact information updates receive verification. Security questions protect account operations.
Security Protocols
Security measures protect client communication channels. Authentication procedures verify client identity. Communication encryption maintains information security. Access controls protect account operations. Security updates receive regular implementation.
FAQ Section
General inquiries receive responses within 24 hours. Emergency requests receive immediate attention.
Account verification requires trading account number and identity confirmation.
Limited support services operate during weekends. Technical support maintains full operation.
